Delivery and Return Policy

1. Delivery Policy

1.1 Shipping and Delivery

We strive to ensure that all orders are processed and delivered in a timely manner. Delivery times may vary based on location, product availability, and shipping method chosen at checkout. Customers will receive a tracking number once their order has been dispatched.

1.2 Delivery Timeframes

Standard delivery: 2 – 5 Days
Express delivery: 2 – 5 Days
International shipping: 7- 14 Days

Please note that delivery times may be affected by external factors such as customs clearance, weather conditions, and courier delays, which are beyond our control.

1.3 Delivery Charges

Delivery charges vary depending on the shipping destination, package weight, and chosen shipping method. The applicable shipping fee will be displayed at checkout before payment.

1.4 Failed Deliveries

If a delivery attempt fails due to incorrect address details provided by the customer, absence at the delivery location, or refusal to accept the package, additional shipping charges may apply for reattempted delivery.

2. Return Policy

2.1 Eligibility for Returns

We accept returns within 3 days of delivery, provided that the item is unused, in its original packaging, and accompanied by proof of purchase. Certain items such as perishable goods, personalized items, and clearance products may not be eligible for return.

2.2 Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at support@rammel.ru to request a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the item back to the return address provided by our team.

Once received and inspected, we will process the refund or exchange accordingly.

2.3 Refund Policy

Refunds will be issued to the original payment method within 2 working days after the returned item has been received and inspected.

Shipping charges are non-refundable unless the return is due to an error on our part. If applicable, restocking fees may apply.

2.4 Exchange Policy

Exchanges are subject to stock availability. If the requested replacement item is unavailable, customers may opt for a refund or store credit.

2.5 Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Insert contact details] with supporting photos. We will arrange for a replacement or refund as per our policy.

2.6 Non-Returnable Items

The following items are non-returnable:

1. Perishable goods (e.g., food, flowers, etc.)
2. Personalized or custom-made products
3. Gift cards
4. Clearance or final sale items

3. Contact Information

For any questions regarding our Delivery and Return Policy, please contact us at:
Email: return@rammel.ru
Phone: +7 903 279-63-26

We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.